First email response
Informing the merchant that the case is already assigned to an expert.
Did I put the ticket number and subject from the original ticket/email?
Did I add the right relevant people to the CC (e.g. Stakeholders)?
Did I add [email protected]?
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Subject: Ticket # XXXX [Merchant request]
Good day, (Merchant name).
My name is XXXXXXX from the SurgePays Merchant Support Team. I will be the expert in providing you with the best resolution regarding your case. I will update as soon as there is any progress
Best,
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